It depends on how you look at things. We look at all angles to ensure the goal is achieved, existing business is postitively impacted, projected business benefits are realised and sustained. Win - Win is always the best outcome for the business. Your satisfied customer is our drive and our satisfaction.
What, where, when, how, why..
How is it going to be achieved, who are the stakeholders
Agreed programme and desired outcomes
Taking the time to outline timescales and objectives
Comes in many forms from manufacturer factory acceptance tests to mini trials to selective stakeholder participant trials
Using available data to formulate a proposition
Ensuring the pre and post sales activities are accurately recorded for auditing and gauging customer satifaction
Understanding your situation is what we thrive upon.
We know from experience that the more understanding about stakeholders, non-stakeholders, business objectives past and present, personal goals is all invaluable to us being able to deliver and strive to gain a high as possible customer satisfaction rating. We are a people business. Technology is an enabler not the driver.
The initial meeting was very informatiive. Took time to understand our posiiton and although brought something to the table it became evident it was shared ideas that would be the format moving forward to success.
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